RunBooks Service Catalogue Management


ITIL Service Strategy

The OGC defines Service Catalogue as a “written statement of IT services, default levels and options.”  Service management is best organized according to a catalog of services and is measured against service level baselines.  New products or services become a part of the release process and involve business stakeholders in relation to a newly established SLA.  In reality, any service comprises a collection of configured items to include what ITIL® refers to as “People, Process, and Technologies”.  This is a common theme in IT Service Management.

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